Mission, Vision and Values
Mission
We are Good Samaritans, guided by Catholic tradition and trusted to deliver ideal healthcare experiences.
Vision
To be the trusted leader in caring for people and advancing health.
Values
- Service: We strive to anticipate and meet the needs of our patients, physicians and co-workers.
- Patient first: We strive to deliver the best to every patient every day. The patient is the first priority in everything we do.
- Integrity: We communicate openly and honestly, build trust and conduct ourselves according to the highest ethical standards.
- Respect: We treat each individual, those we serve and those with whom we work, with the highest professionalism and dignity.
- Innovation: We embrace change and work to improve all we do in a fiscally responsible manner.
- Teamwork: System effectiveness is built on collective strength and cultural diversity of everyone, working with open communication and mutual respect.
Our Ideal Healthcare Experience Teams
Behaviors Team
This team works to help staff understand, embrace and live our “Behavior Expectations,” and to make them part of our daily routine. The team wants to show staff that consistent practice of these behaviors is key to making Good Samaritan the best place to work.
Measurement/Accountability Team
This team promotes improvement by teaching departments to use measurement tools, such as patient satisfaction scores and service evaluations, and by helping them to understand the survey results.
Leadership Development Team
This team works to provide skills to Good Samaritan leaders which will enable them to successfully lead their team members. Skills include counseling poor performers, communicating well, initiating performance improvement and rewarding & recognizing.
Service Recovery Team
The vision of this team is to create a culture where everyone feels comfortable apologizing to patients when we have failed to provide excellent care. Their goal is to give you the necessary resources to make improvements during service breakdown so that we can maintain patient loyalty to our hospital.
Inpatient Satisfaction Team
The vision of the Inpatient Satisfaction Team is to support a culture where our patients are not just cared for, but given the Ideal Healthcare Experience. We will identify and implement changes that result in sustained, measurable improvements in patient satisfaction. Our top priority is to improve scripting, rounding, and knocking in all departments throughout MedStar Good Samaritan.
Outpatient Satisfaction Team
The team works to improve areas at Good Sam which directly impact the satisfaction of our outpatients and visitors. This team has worked to promote scripting, follow-up calls, and rounding in outpatient departments. Ongoing initiatives include elevator etiquette, parking and "wayfinding."
Physician Satisfaction Team
The Physician Satisfaction Team wants to create an environment where physicians feel appreciated, supported, involved in new processes and decisions, as well as have a sense of pride and trust in MedStar Good Samaritan Hospital's quality of service. The team strives to be attentive and responsive to physician's needs and those of their patients.
Rewards & Recognition Team
This team works to improve employees satisfaction by acknowledging staff members who go out of their way to provide excellent care to patients, visitors and co-workers. They do this through programs, such as the Champion Good Samaritan award, the All Star Team award, Putting You First nominations, and thank-you notes. They also reward departments for significant improvements in patient satisfaction scores.
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