Quality Assurance

We realize that when choosing a hospital, you want the best for yourself and your family. You want a place where you will be treated with respect, and also receive the best care possible. But with so many choices, you may wonder how to make an educated decision. At MedStar Good Samaritan Hospital, we believe our community should have access to information that may help make your selection easier. Our goal is to provide you with data on specific conditions and procedures to enable you make better healthcare decisions. This is part of our commitment to our vision, to be the trusted leader in caring for people and advancing health.

We've gathered information on Clinical Care Measures so that you can see how we measure up on the recommended treatments for heart attack, heart failure, pneumonia, and surgical infection prevention. We are pleased to show you that we rank near the top on most of these measures.

While this data may be only one factor in your decision, we know it is an important one. MedStar Good Samaritan is committed to expanding our list of quality indicators, such as Inpatient Experience data, and updating the information quarterly as it becomes available. Now, we realize that true quality means more than a handful of statistics, and we constantly strive for the best clinical outcomes and personal treatment for each and every one of our patients…because we are Good Samaritans guided by Catholic tradition and trusted to deliver ideal healthcare experiences.

Our commitment to quality care for all of our patients is also reflected in our being honored on more than one occasion with the Delmarva Foundation for Medical Care Excellence Award for Quality Improvement in Hospitals as well as other awards and accreditations.

MedStar Health was once again named a "Best Place to Work"

We want you to have the information you need to make the best health care decisions and we pledge to share this information with you. Our patients take priority in everything we do, and we show this by anticipating and meeting their needs, treating each individual with the highest professionalism and dignity. We are confident that when you choose MedStar Good Samaritan, you are choosing exceptional care for yourself and your loved ones.

Yours in Good Health,

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Martin Binstock, M.D.
Vice President, Medical Affairs

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Ken Walsch
Director of Quality Assurance

P.S. We value the feedback you provide about your patient experience. In fact, to promote our culture of service excellence, we randomly call our patients or mail a survey to their homes to find out how we're doing. Learn about our patient satisfaction tools.

Joint Commission Public Notice

The Joint Commission conducts periodic unannounced accreditation surveys of MedStar Good Samaritan Hospital. The purpose of these surveys is to evaluate MedStar Good Samaritan's compliance with nationally established Joint Commission standards. Survey results are used to determine whether and the conditions under which, accreditation should be awarded the organization. If you have a safety or quality concern, you are encouraged to call the Risk Management Office at 443-444-4982. If your safety or quality concerns have not been addressed to your satisfaction, or if you prefer, contact The Joint Commission at 1-800-994-6610 or via their website. This notice is posted in accordance with The Joint Commission's requirements.

Maryland Department of Health and Mental Hygiene
Office of Health Care Quality

For questions or concerns regarding safety or quality, you may also contact the Maryland Department of Health and Mental Hygiene, Office of Health Care Quality, at 410-402-8000 or 877-402-8218.