During Your Stay

At MedStar Good Samaritan Hospital, our vision is to create and deliver ideal healthcare experiences. That's a big task. One way we can help patients and their families better understand the hospital environment is by providing clear information. Here's information that you may find helpful.

Patient Handbook

Healthcare Support Person

Case Management/Social Work

If individual or family problems arise during your hospitalization, MedStar Good Samaritan's Case Management Department can assist you. Our social workers are available every day to help you with concerns, including discharge planning, living arrangements, financial needs, social needs and emotional concerns. To speak with a social worker, call 443-444-3860.

Compliments and Complaints

We welcome your comments and suggestions. You may direct your comments to your patient representative, or you may use the Putting You First suggestion boxes located throughout the hospital. Suggestion boxes with comment cards are located in the ER waiting area, cafeteria and outside of the main elevators on each floor.

MedStar Good Samaritan Hospital also has a Patient Satisfaction Survey Program. This telephone survey program helps us to better serve our patients. If we call you, please take a few minutes to comment on your care. We are committed to improving your care and we can only make it better through your input.

Food Services




Belvedere Bistro (ground floor)

6:30 a.m. to 10 a.m., 11 a.m. to 7 p.m.

6:30 a.m. to 6:30 p.m.
(Saturday and Sunday)

Serving breakfast and lunch. 

Limited menu on weekends.

Canteen (first floor, near the Courtyard Coffeehouse)

7 a.m.to 8 p.m.
(Open daily)

Refreshment vending

Courtyard Coffeehouse (located off of the main lobby)

6 a.m. to 3 p.m.

Serving pastries, breakfast items, and light refreshments.


Gift Shop

The Gift Shop, located in the main lobby, has toiletries for patients, gifts, cards, snacks and reading materials. The Gift Shop is open Monday through Friday, 9 a.m. to 8 p.m., Saturday, noon to 4 p.m. and Sunday 11:30 a.m. to 4 p.m. All proceeds are donated to MedStar Good Samaritan Hospital.

Overnight Accommodations

MedStar Good Samaritan Hospital has secured special rates at several hotels for our patients' out-of-town visitors. For information about reservations and accommodations, call x3870 from your hospital telephone or 443-444-3870 from outside the hospital.


Free parking is available for visitors across from the main entrance of the Hospital or at the rear of the building. Visitor parking is also available in front of the hospital's two professional office buildings.

Patient Care Advisory Committee

The committee is a multidisciplinary group of physician, nurses, social workers, clergy and health executives that will assist patients and relatives deal with difficult treatment conditions and address medical and ethical decisions and concerns. To get in touch with the committee, ask your nurse manager.

Patient Representatives

MedStar Good Samaritan has trained patient representatives that will assist you and answer any questions or concerns during your stay. The patient representative is your personal advocate and will make sure your concerns are addressed. To speak with a patient representative, call 443-444-4004.


The hospital has a 24-hour security service to aide patients, visitors and employees. Security personnel will assist with minor vehicle problems such as jump-starts, lockouts, etc. To contact the security office, call 443-444-4300.


For your convenience, a direct line to a local taxicab service is located at our Information Desk in the main lobby, as well as at the Emergency Room Security Desk and the Morgan Building Entrance.