MedStar Good Samaritan Hospital requests that all patients adhere to the following responsibilities, which are communicated to the patients in the Patient Handbook:
- Providing Information: Patients and families, as appropriate, must provide, to the best of their knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to their health. Patients and their families must report perceived risks in their care and unexpected changes in their condition. They can help the organization understand their environment by providing feedback about service needs and expectations.
- Asking questions: Patients and families, as appropriate, must ask questions when they do not understand their care, treatment, and service or what they are expected to do.
- Acknowledging: Patient and their families must speak up when they do not understand the treatment course or care decisions.
- Following instructions: Patients and their families must follow the care, treatment, and service plan developed. They should express any concerns about their ability to follow the proposed care plan, or course of care, treatment, and services. The organization makes every effort to adapt the plan to the specific needs and limitations of the patients. When such adaptations to the care, treatment, and service plan are not recommended, patients and their families are informed of the consequences of the care, treatment, and service alternatives and not following the proposed course.
- Accepting consequences: Patients and their families are responsible for the outcomes if they do not follow the care, treatment, and service plan.
- Following rules and regulations: Patients and their families must follow the organization's rules and regulations.
- Supporting mutual consideration and respect by maintaining civil language and conduct in interactions with staff, licensed independent contractors, and other patients/families.
- Meeting financial commitments: Patients and their families should promptly meet any financial obligation agreed to with the organization.
MedStar Good Samaritan's mission to provide quality health care means doing our best to provide you with excellent care. In the event a patient or family has questions or concerns about treatment or the care environment, he/she has the right to discuss this with his/her physician, nurse, or a member of the administrative staff. All correspondence receives prompt and personal attention.