Here at MedStar Good Samaritan Hospital, we understand that when patients are satisfied, it goes beyond positive feelings about your experience. Studies show satisfied patients are more likely to adhere to medical advice and that emotional distress during a healthcare experience can actually hinder a patient's ability to heal. We want you to get better...and trust us to provide exceptional health care to your family and friends.
After our patients leave, we want to hear about your healthcare experience at MedStar Good Samaritan Hospital-what was great, and what we can improve upon. We use your feedback to determine how to continue to provide the best possible care. MedStar Good Samaritan is utilizing a new tool to reach out to our patients: the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient experience survey. We survey to a random sample of patients via telephone to give you a chance to tell us about your stay. The questionnaire is a comprehensive tool that rates different aspects of your experience, from admission to meals and discharge. At MedStar Good Samaritan Hospital, we strive for five...that is, on a scale of 1 to 5, our goal is to see that you received very good care in every area. If you receive a telephone call requesting your comments about your recent stay at MedStar Good Samaritan, please take the time to let us know where we excel and where there's room for improvement.
The telephone survey takes about seven minutes, during which time a representative will ask specific questions about your stay, ranging from how often you got help as soon as possible after you pressed your call button, to how clean your room and bathroom were, and how well staff explained procedures and medications.
We are committed to promoting a culture of service excellence for you. And we appreciate and encourage your feedback. So please, spend a few minutes relaying your experience to our surveyors, so that we can offer the care that you and your family deserve.