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Quality and patient safety go hand in hand, and at MedStar, our vision to be the trusted leader in caring for people and advancing health, will only be achieved by our unwavering commitment to both. You can count on that commitment when you choose any of the MedStar hospitals. Your safety is our number one focus, and we know that focus will also result in the highest quality of care throughout our community.
Today, even more exciting initiatives related to quality and patient safety are happening here at MedStar — all focused on You — working to make your experience of care the safest, and highest quality possible. To accomplish our vision, we invite you to partner with us as we embark upon a journey that provides safe, high quality care to every patient, every time. As we remain committed to our patient-first philosophy combining care, compassion and clinical excellence, our success will be a result of our patient partnerships.
Our commitment to you, as your partner, includes delivering the following:
- Zero preventable harm: Patient Safety is our number one focus.
- Highest Quality of Care: We will achieve the highest possible scores on all quality care measures.
- Transparency: We will share our successes, as well as the areas we are working to improve.
As we move further along the journey, we will continue to update you on our progress and share new ways for you to partner with us as well.
Watch our Quality & Safety Videos
We sat down with Dr. Terry Fairbanks, emergency physician and vice president of Quality and Safety for MedStar Health, to discuss the #COVID19 pandemic–what we're doing to coordinate care, how we're keeping people safe at our facilities, and much more. For more information or to schedule an appointment, visit MedStarHealth.org/Safe.
Ensuring Patient Safety During a Pandemic
We sat down with Dr. Terry Fairbanks, emergency physician and vice president of Quality and Safety for MedStar Health, to discuss the #COVID19 pandemic–what we're doing to coordinate care, how we're keeping people safe at our facilities, and much more. For more information or to schedule an appointment, visit MedStarHealth.org/Safe.
Don’t delay your medical needs or ignore symptoms that would typically make you seek care! Watch our Vice President of Quality and Safety, Dr. Terry Fairbanks talk about the measures we’ve put in place to keep you safe and why he believes MedStar Health is still the best and safest place to receive care.Learn more about our safety practices at
We Are Safe Dr. Terry Fairbanks
Don’t delay your medical needs or ignore symptoms that would typically make you seek care! Watch our Vice President of Quality and Safety, Dr. Terry Fairbanks talk about the measures we’ve put in place to keep you safe and why he believes MedStar Health is still the best and safest place to receive care.Learn more about our safety practices at
We are here for you and your family. Don’t delay care. We encourage you to call our office to schedule your child’s appointment. We look forward to seeing you.To find a convenient pediatric office near you, visit us at https://www.medstarhealth.org/mhs/primary-care.
Care you can trust from your MedStar Health Pediatrician
We are here for you and your family. Don’t delay care. We encourage you to call our office to schedule your child’s appointment. We look forward to seeing you.To find a convenient pediatric office near you, visit us at https://www.medstarhealth.org/mhs/primary-care.
At MedStar Health, your safety is our top priority. Skye Jones, Certified Registered Nurse Practitioner, shares some of the extra precautions we’re taking to keep you safe during your next visit, like frequent disinfecting and reconfigured waiting areas. Learn more at MedStarHealth.org/Safe.
Ways we re keeping you safe
At MedStar Health, your safety is our top priority. Skye Jones, Certified Registered Nurse Practitioner, shares some of the extra precautions we’re taking to keep you safe during your next visit, like frequent disinfecting and reconfigured waiting areas. Learn more at MedStarHealth.org/Safe.
At MedStar Health, your safety is our top priority. Dr. Sonia Alencherry discusses some of the steps we’re taking to make you feel at ease during your next appointment—staggered appointments and screening of all patients. Learn more about our safety practices at MedStarHealth.org/Safe.
Your safety is our top priority
At MedStar Health, your safety is our top priority. Dr. Sonia Alencherry discusses some of the steps we’re taking to make you feel at ease during your next appointment—staggered appointments and screening of all patients. Learn more about our safety practices at MedStarHealth.org/Safe.
Infection preventionist Kelly Morris, RN, of MedStar Harbor Hospital in Baltimore, MD, provides a fundamental breakdown of the coronavirus anatomy and explains how the CDC’s recommendations for proper handwashing are the best weapon against it. Kelly demonstrates the proper technique for CNN in this video that aired around the nation.To learn mor
Nurse Kelly Morris demonstrates proper handwashing technique to protect against COVID 19
Infection preventionist Kelly Morris, RN, of MedStar Harbor Hospital in Baltimore, MD, provides a fundamental breakdown of the coronavirus anatomy and explains how the CDC’s recommendations for proper handwashing are the best weapon against it. Kelly demonstrates the proper technique for CNN in this video that aired around the nation.To learn mor
The Walter E. Washington Convention Center has been converted into the third largest hospital in Washington, D.C., to treat a potential surge of #COVID19 patients. Our doctors, nurses, therapists and staff are leading the medical effort on the ground. Watch the video below to learn why we stepped up to this challenge.To learn more about our respons
MedStar Health s role in the DC Convention Center COVID 19 surge site
The Walter E. Washington Convention Center has been converted into the third largest hospital in Washington, D.C., to treat a potential surge of #COVID19 patients. Our doctors, nurses, therapists and staff are leading the medical effort on the ground. Watch the video below to learn why we stepped up to this challenge.To learn more about our respons
We're constantly preparing for a possible influx of COVID-19 patients at our care facilities. Go behind the scenes with Craig DeAtley, our co-director of Emergency Management, for an inside look at the Western Shelter and the Ready Room, two powerful tools we can use to keep our patients, associates, and community safe.For more information, vis
Surge Preparedness with Craig DeAtley
We're constantly preparing for a possible influx of COVID-19 patients at our care facilities. Go behind the scenes with Craig DeAtley, our co-director of Emergency Management, for an inside look at the Western Shelter and the Ready Room, two powerful tools we can use to keep our patients, associates, and community safe.For more information, vis
Doctors are still looking into how chloroquine and hydroxychloroquine can be used to fight #COVID19. Watch as Dr. Maryann Amirshahi, emergency physician and medical toxicologist at MedStar Washington Hospital Center, explains why you should never attempt to self-medicate with the potentially dangerous chemical. For more information, visit https://b
What is Chloroquine?
Doctors are still looking into how chloroquine and hydroxychloroquine can be used to fight #COVID19. Watch as Dr. Maryann Amirshahi, emergency physician and medical toxicologist at MedStar Washington Hospital Center, explains why you should never attempt to self-medicate with the potentially dangerous chemical. For more information, visit https://b
Dr. Glenn Wortmann, section director of infectious diseases at MedStar Washington Hospital Center and the medical director of infection prevention at the MedStar Institute of Quality and Safety answers questions about Coronavirus (COVID-19).Learn more: https://www.medstarhealth.org/mhs/about-medstar/covid-19-info/
Coronavirus (COVID 19) Questions Answered
Dr. Glenn Wortmann, section director of infectious diseases at MedStar Washington Hospital Center and the medical director of infection prevention at the MedStar Institute of Quality and Safety answers questions about Coronavirus (COVID-19).Learn more: https://www.medstarhealth.org/mhs/about-medstar/covid-19-info/
Join us for a LIVE broadcast on October 2 at 6 p.m. for the 6th Annual Allen & Gwendolyn Crouse Patient Safety Lecture! Each year, MedStar Franklin Square Medical Center and MedStar Health Institute for Quality and Safety host the Allen and Gwendolyn Crouse Memorial Patient Safety Lecture. The lecture offers an opportunity for our caregivers and co
Crouse Patient Safety Lecture
Join us for a LIVE broadcast on October 2 at 6 p.m. for the 6th Annual Allen & Gwendolyn Crouse Patient Safety Lecture! Each year, MedStar Franklin Square Medical Center and MedStar Health Institute for Quality and Safety host the Allen and Gwendolyn Crouse Memorial Patient Safety Lecture. The lecture offers an opportunity for our caregivers and co
Many patients have cultural or religious reasons for refusing blood products. Dr. Suman Rao, chief of hematology at MedStar Franklin Square Medical Center, explains how she has developed new skills and a new viewpoint that enable her to treat patients successfully while respecting their right to refuse blood transfusion.Learn more about Dr. Rao: ht
Respecting Patient Wishes in Receiving Blood Products
Many patients have cultural or religious reasons for refusing blood products. Dr. Suman Rao, chief of hematology at MedStar Franklin Square Medical Center, explains how she has developed new skills and a new viewpoint that enable her to treat patients successfully while respecting their right to refuse blood transfusion.Learn more about Dr. Rao: ht
In recent years, there has been a paradigm shift regarding the use of blood products in surgery. Dr. Hiep Dao, assistant professor, Department of Anesthesiology, and co-director of Bloodless Medicine & Surgery Program at MedStar Georgetown University Hospital, describes how education in bloodless strategies and a multidisciplinary team approach has
A Paradigm Shift in the Use of Blood Products
In recent years, there has been a paradigm shift regarding the use of blood products in surgery. Dr. Hiep Dao, assistant professor, Department of Anesthesiology, and co-director of Bloodless Medicine & Surgery Program at MedStar Georgetown University Hospital, describes how education in bloodless strategies and a multidisciplinary team approach has
Blood transfusions may not always be necessary, and in some cases, they may cause harm. In this video, Dr. Sumner Gerald Sandler, medical director of Transfusion Service, Department of Pathology and Laboratory Medicine, at MedStar Georgetown University Hospital, describes how bloodless medicine and surgery has improved quality and safety at MedStar
Weighing the Risks and Benefits of Blood Transfusion
Blood transfusions may not always be necessary, and in some cases, they may cause harm. In this video, Dr. Sumner Gerald Sandler, medical director of Transfusion Service, Department of Pathology and Laboratory Medicine, at MedStar Georgetown University Hospital, describes how bloodless medicine and surgery has improved quality and safety at MedStar
Resident physicians who are Academy of Emerging Leaders in Patient Safety Alumni are leading change. Wine and Wisdom is a bi-annual knowledge sharing program developed by their QIPS Council. Resident Physicians looking to network in quality and safety should go to www.medstariqs.org.
MIQS Learn With Us: Wine and Wisdom Resident Leader Patient Safety Program
Resident physicians who are Academy of Emerging Leaders in Patient Safety Alumni are leading change. Wine and Wisdom is a bi-annual knowledge sharing program developed by their QIPS Council. Resident Physicians looking to network in quality and safety should go to www.medstariqs.org.
High-reliability tools are designed to help keep our patients safe. This video provides a quick refresher on the Focus on Tasks portion of our HRO toolkit. Learn more by contacting the MedStar Safety Team.
HRO Toolkit Refresher: Focus on Tasks
High-reliability tools are designed to help keep our patients safe. This video provides a quick refresher on the Focus on Tasks portion of our HRO toolkit. Learn more by contacting the MedStar Safety Team.
High-reliability tools are designed to help keep our patients safe. This video provides a quick refresher on the Effective Communication portion of our HRO toolkit. Learn more by contacting the MedStar Safety Team.
HRO Toolkit Refresher: Effective Communication
High-reliability tools are designed to help keep our patients safe. This video provides a quick refresher on the Effective Communication portion of our HRO toolkit. Learn more by contacting the MedStar Safety Team.
See how MedStar Health is incorporating high-reliability principles into our everyday practices. Learn more about the HRO initiative at http://starport.medstar.net/msh/NaP/EmployeeInitiatives/Pages/HRO_home.aspx.
Mindfulness in a High Reliability Organization
See how MedStar Health is incorporating high-reliability principles into our everyday practices. Learn more about the HRO initiative at http://starport.medstar.net/msh/NaP/EmployeeInitiatives/Pages/HRO_home.aspx.
Listen to Crystal Morales, Director, High Reliability and Safety at MIQS describe the Care for the Caregiver Program in place at MedStar Health. If you or a colleague is hurting, reach out today. There is someone available to help: https://www.medstarhealth.org/quality-and-safety
Care for the Caregiver at MedStar Institute for Quality Safety Center
Listen to Crystal Morales, Director, High Reliability and Safety at MIQS describe the Care for the Caregiver Program in place at MedStar Health. If you or a colleague is hurting, reach out today. There is someone available to help: https://www.medstarhealth.org/quality-and-safety
Listen to MITC Director, Michael Hofmann, talk about training in bloodless medicine and surgery available through the MedStar Institute for Quality and Safety at the International Training Center for Bloodless Medicine & Surgery. We want to meet everyone excited about learning more or collaborating in the tools and techniques associated with bloodl
Welcome to the International Training Center for Bloodless Medicine Surgery at MIQS
Listen to MITC Director, Michael Hofmann, talk about training in bloodless medicine and surgery available through the MedStar Institute for Quality and Safety at the International Training Center for Bloodless Medicine & Surgery. We want to meet everyone excited about learning more or collaborating in the tools and techniques associated with bloodl
Listen to Tim McDonald, MD, JD and Director, MIQS Center for Open, Honest Communication talk about CANDOR, Care for the Caregiver and Human Factors Event Review training available at MIQS. Reach out and let us know us know we can help your health system improve patient safety and quality through open, honest communication with colleagues and patie
Welcome to the MedStar Institute for Quality Safety Center for Open, Honest Communication
Listen to Tim McDonald, MD, JD and Director, MIQS Center for Open, Honest Communication talk about CANDOR, Care for the Caregiver and Human Factors Event Review training available at MIQS. Reach out and let us know us know we can help your health system improve patient safety and quality through open, honest communication with colleagues and patie
Listen to David Mayer, MD, VP, Quality & Safety, MedStar Health and Marty Hatlie, JD, Director, MedStar Institute of Quality & Safety (MIQS) introduce all that MIQS has to offer. Reach out and let us know what your Patient Safety & Quality work is all about. We would love to collaborate with others making healthcare safer and of the highest quality
Welcome to the MedStar Institute for Quality Safety
Listen to David Mayer, MD, VP, Quality & Safety, MedStar Health and Marty Hatlie, JD, Director, MedStar Institute of Quality & Safety (MIQS) introduce all that MIQS has to offer. Reach out and let us know what your Patient Safety & Quality work is all about. We would love to collaborate with others making healthcare safer and of the highest quality
Local Patient & Family Advisory Council for Quality & Safety Profile—Steven L. Coffee, Community Member: This profile of MGUH LPFACQS Community Member, Lt. Col. Steven L. Coffee and his family, tells how having patients and families engage in the safest, highest quality delivery of our care benefits everyone in care continuum. Ask if your hospita
Getting to the Heart of MedStar Georgetown University Hospital
Local Patient & Family Advisory Council for Quality & Safety Profile—Steven L. Coffee, Community Member: This profile of MGUH LPFACQS Community Member, Lt. Col. Steven L. Coffee and his family, tells how having patients and families engage in the safest, highest quality delivery of our care benefits everyone in care continuum. Ask if your hospita
Terry Fairbanks, director of National Center for Human Factors in Healthcare, discusses why it matters to integrate human factors engineering and system safety engineering into healthcare. Learn more at https://www.medicalhumanfactors.net.
Human Factors and Systems Safety Engineering in Healthcare
Terry Fairbanks, director of National Center for Human Factors in Healthcare, discusses why it matters to integrate human factors engineering and system safety engineering into healthcare. Learn more at https://www.medicalhumanfactors.net.
High-reliability tools are designed to help keep our patients safe. This video provides a quick refresher on the Speak Up for Safety portion of our HRO toolkit. Learn more by contacting the MedStar Safety Team.
HRO Toolkit Refresher: Speak Up for Safety
High-reliability tools are designed to help keep our patients safe. This video provides a quick refresher on the Speak Up for Safety portion of our HRO toolkit. Learn more by contacting the MedStar Safety Team.
In this 60 Seconds for Safety Series of videos, we focus on elements of Encryption. Learn how to stay safe from IT threats!
60 Seconds for Safety: Encryption
In this 60 Seconds for Safety Series of videos, we focus on elements of Encryption. Learn how to stay safe from IT threats!
In this 60 Seconds for Safety Series of videos, we focus on elements of Phishing. Learn how to stay safe from IT threats!
60 Seconds for Safety: Phishing
In this 60 Seconds for Safety Series of videos, we focus on elements of Phishing. Learn how to stay safe from IT threats!
In this 60 Seconds for Safety Series of videos, we focus on elements of Passwords. Learn how to stay safe from IT threats!
60 Seconds for Safety: Passwords
In this 60 Seconds for Safety Series of videos, we focus on elements of Passwords. Learn how to stay safe from IT threats!
In this 60 Seconds for Safety Series of videos, we focus on elements of Social Media. Learn how to stay safe from IT threats!
60 Seconds for Safety: Social Media
In this 60 Seconds for Safety Series of videos, we focus on elements of Social Media. Learn how to stay safe from IT threats!
Learn about CANDOR, a way to zero preventable harm while maintaining trust and support of patients, families and care teams. CANDOR is an AHRQ Tool Kit and program that teaches the “how to” and value of open, honest Communication and Optimal Resolution in the face of patient harm.
CANDOR: A Way to Zero Preventable Harm
Learn about CANDOR, a way to zero preventable harm while maintaining trust and support of patients, families and care teams. CANDOR is an AHRQ Tool Kit and program that teaches the “how to” and value of open, honest Communication and Optimal Resolution in the face of patient harm.
Learn about how MedStar Health, the Institute for Quality & Safety and the CANDOR Program is working to reduce preventable medical harm and maintain trust in our healthcare system. Watch as a panel of patients and families, defense/plaintiffs attorneys and healthcare administrators talk about the value of CANDOR, a program that teaches the “how t
MedStar’s Third Annual Allen Gwendolyn Crouse Patient Safety Lecture: The Power of CANDOR
Learn about how MedStar Health, the Institute for Quality & Safety and the CANDOR Program is working to reduce preventable medical harm and maintain trust in our healthcare system. Watch as a panel of patients and families, defense/plaintiffs attorneys and healthcare administrators talk about the value of CANDOR, a program that teaches the “how t
Cheryl & Paul Douglass share their family’s experience, and the hard earned knowledge gained during Cheryl’s battle with sepsis. Learn more about Quality and Patient Safety at MedStar Health: https://www.medstarhealth.org/mhs/about-medstar/quality-and-patient-safety/#q={}
MedStar Health Sepsis Awareness: Through the Eyes of A Survivor
Cheryl & Paul Douglass share their family’s experience, and the hard earned knowledge gained during Cheryl’s battle with sepsis. Learn more about Quality and Patient Safety at MedStar Health: https://www.medstarhealth.org/mhs/about-medstar/quality-and-patient-safety/#q={}
Listen to Jack Gentry’s story of how his determination, a dedicated physician and MedStar Health, committed to open, honest communication, worked together to make the best of a tragic situation.Learn more at: https://www.medstarhealth.org/quality-and-safety/communication/candor-program
The Jack Gentry Story
Listen to Jack Gentry’s story of how his determination, a dedicated physician and MedStar Health, committed to open, honest communication, worked together to make the best of a tragic situation.Learn more at: https://www.medstarhealth.org/quality-and-safety/communication/candor-program
MedStar associates from Quality and Safety, Risk Management, MedStar Institute for Innovation speak about how the staff and teams at MedStar Health embrace transparency with patients and their families so we can create an environment where they feel empowered to speak up. The goal is to investigate patient safety and move patient safety forward. Le
Provider and Patient Assertiveness MedStar Health
MedStar associates from Quality and Safety, Risk Management, MedStar Institute for Innovation speak about how the staff and teams at MedStar Health embrace transparency with patients and their families so we can create an environment where they feel empowered to speak up. The goal is to investigate patient safety and move patient safety forward. Le
MedStar has adopted a culture of high reliability to provide the best possible care for our patients. Learn about our new Patient Communication Consult Service—a service that will invite our patients to participate in the care they are receiving in real time. What is a Patient Communication Consult Service? Find out here!
MedStar Health HRO Phase II: Patient Communication Consult Service
MedStar has adopted a culture of high reliability to provide the best possible care for our patients. Learn about our new Patient Communication Consult Service—a service that will invite our patients to participate in the care they are receiving in real time. What is a Patient Communication Consult Service? Find out here!
As MedStar moves into Phase II of our high reliability journey we are forming Go Teams—teams that are trained to manage care that does not go as planned. Teams that protect our patients and our caregivers from harm. Learn more about how to build a team with skills to manage care that does not go as planned!
MedStar Health HRO Phase II: Go Teams!
As MedStar moves into Phase II of our high reliability journey we are forming Go Teams—teams that are trained to manage care that does not go as planned. Teams that protect our patients and our caregivers from harm. Learn more about how to build a team with skills to manage care that does not go as planned!
As MedStar moves into Phase II of our high reliability journey, reviewing care that does not go as planned is equally as important as review of care that does. Skillful Event Reviews are an important part of any HRO. Learn how to do an event review that gets results while taking into account everyone involved may also be hurting.
MedStar Health HRO Phase II: Event Review Done Right
As MedStar moves into Phase II of our high reliability journey, reviewing care that does not go as planned is equally as important as review of care that does. Skillful Event Reviews are an important part of any HRO. Learn how to do an event review that gets results while taking into account everyone involved may also be hurting.
As MedStar moves into Phase II of our high reliability journey, caring for our caregivers when care does not go as planned is key to building a just culture and keeping patients safe. Reach out to a care giving colleague today and ask them how they are doing!
MedStar Health HRO Phase II: Care for the Caregiver
As MedStar moves into Phase II of our high reliability journey, caring for our caregivers when care does not go as planned is key to building a just culture and keeping patients safe. Reach out to a care giving colleague today and ask them how they are doing!
David Mayer, MD, Vice President of Quality and Safety, discusses patient engagement at MedStar Health. To learn more about quality and patient safety, and about the patient advisory council at MedStar Health, visit http://ow.ly/UfsJB.
Patient Engagement MedStar Institute for Quality and Safety
David Mayer, MD, Vice President of Quality and Safety, discusses patient engagement at MedStar Health. To learn more about quality and patient safety, and about the patient advisory council at MedStar Health, visit http://ow.ly/UfsJB.
Joy and meaning in the healthcare workplace is important for patient, as well as caregiver, safety. In the short vignette that follows, the MWHC NICU team shares how their joy in the workplace translates into 1,000 CLABSIs free days for their little patients. Learn more about quality and safety at MedStar Health: http://ow.ly/Mm0k6
MedStar Health on Joy Meaning in the Workplace: MWHC NICU Shares Their Success Story
Joy and meaning in the healthcare workplace is important for patient, as well as caregiver, safety. In the short vignette that follows, the MWHC NICU team shares how their joy in the workplace translates into 1,000 CLABSIs free days for their little patients. Learn more about quality and safety at MedStar Health: http://ow.ly/Mm0k6
David Mayer MD, Vice President, Quality & Patient Safety at MedStar Health talks about Go Teams, an integral part of the continued HRO journey to keep caregivers and patients safe! Learn more about quality and safety at MedStar Health: http://ow.ly/Mm0k6
60 Seconds for Safety: Go Teams at MedStar Health
David Mayer MD, Vice President, Quality & Patient Safety at MedStar Health talks about Go Teams, an integral part of the continued HRO journey to keep caregivers and patients safe! Learn more about quality and safety at MedStar Health: http://ow.ly/Mm0k6
Eileen Moore MD, Patient Safety Officer at MedStar Georgetown University Hospital shares the value of developing Care for the Caregiver Programs, an integral part of the continued HRO journey at MedStar Health. Learn more about quality and safety at MedStar Health: http://ow.ly/Mm0k6
60 Seconds for Safety: Care for the Caregiver Programs at MedStar Health
Eileen Moore MD, Patient Safety Officer at MedStar Georgetown University Hospital shares the value of developing Care for the Caregiver Programs, an integral part of the continued HRO journey at MedStar Health. Learn more about quality and safety at MedStar Health: http://ow.ly/Mm0k6
Rosemary Gibson, Member of MedStar’s Patient & Family Advisory Council for Quality & Safety at MedStar Health introduces the concept of Patient Communication Consult Services being rolled out across the health system. Learn more about quality and safety at MedStar Health: http://ow.ly/Mm0k6
60 Seconds for Safety: Patient Communication Consult Service at MedStar Health
Rosemary Gibson, Member of MedStar’s Patient & Family Advisory Council for Quality & Safety at MedStar Health introduces the concept of Patient Communication Consult Services being rolled out across the health system. Learn more about quality and safety at MedStar Health: http://ow.ly/Mm0k6
Barb Mitchell, Director of High Reliability & Safety at MedStar Health introduces the concept of Safety Coaches and invites associates to take a leadership role in the HRO Journey. Learn more about quality and safety at MedStar Health: http://ow.ly/Mm0k6
60 Seconds for Safety: Safety Coaches at MedStar Health
Barb Mitchell, Director of High Reliability & Safety at MedStar Health introduces the concept of Safety Coaches and invites associates to take a leadership role in the HRO Journey. Learn more about quality and safety at MedStar Health: http://ow.ly/Mm0k6
The Patient Experience is of utmost important across healthcare, and sometimes looking to other industries can provide a new view to an old challenge. Richard Corder, AVP, Business Development at CRICO Strategies provides a new lens from which to view the way we serve our patients. Learn more about quality and safety at MedStar Health: http://ow.ly
Viewing the Patient Experience Through A New Lens: Richard Corder from CRICO Strategies
The Patient Experience is of utmost important across healthcare, and sometimes looking to other industries can provide a new view to an old challenge. Richard Corder, AVP, Business Development at CRICO Strategies provides a new lens from which to view the way we serve our patients. Learn more about quality and safety at MedStar Health: http://ow.ly
We've been implementing Patient & Family Advisory Councils for Quality & Safety (PFACQS) across our ten hospitals and outpatient practices for more than two years. Our system-level PFACQS, comprised of national patient and healthcare advocates, has guided the process. Watch this video to hear from our experts. Learn more about PFACQS: http://ow
A MedStar Health Advisory Council Testimonial – Armando Nahum
We've been implementing Patient & Family Advisory Councils for Quality & Safety (PFACQS) across our ten hospitals and outpatient practices for more than two years. Our system-level PFACQS, comprised of national patient and healthcare advocates, has guided the process. Watch this video to hear from our experts. Learn more about PFACQS: http://ow
MedStar Health has been implementing Patient & Family Advisory Councils (PFACQS) for Quality and Safety across their ten-hospital system that also includes ambulatory clinics for well over two years. MedStar’s System-level PFACQS comprised of national patient and healthcare advocates has guided the process. Listen in as the experts on PFACQS shar
The Value of PFACQS: A MedStar Health Advisory Council Testimonial Knitasha Washington
MedStar Health has been implementing Patient & Family Advisory Councils (PFACQS) for Quality and Safety across their ten-hospital system that also includes ambulatory clinics for well over two years. MedStar’s System-level PFACQS comprised of national patient and healthcare advocates has guided the process. Listen in as the experts on PFACQS shar
MedStar Health has been implementing Patient & Family Advisory Councils for Quality & Safety (PFACQS) across their ten-hospital system that also includes ambulatory clinics for well over two years. MedStar’s System-level PFACQS comprised of national patient and healthcare advocates has guided the process. Listen in as the experts on PFACQS share
The Value of PFACQS: A MedStar Health Advisory Council Testimonial Helen Haskell
MedStar Health has been implementing Patient & Family Advisory Councils for Quality & Safety (PFACQS) across their ten-hospital system that also includes ambulatory clinics for well over two years. MedStar’s System-level PFACQS comprised of national patient and healthcare advocates has guided the process. Listen in as the experts on PFACQS share
MedStar Health has been implementing Patient & Family Advisory Councils for Quality & Safety (PFACQS) across their ten-hospital system that also includes ambulatory clinics for well over two years. MedStar’s System-level PFACQS comprised of national patient and healthcare advocates has guided the process. Listen in as the experts on PFACQS share
The Value of PFACQS: A MedStar Health Advisory Council Testimonial Marty Hatlie #1
MedStar Health has been implementing Patient & Family Advisory Councils for Quality & Safety (PFACQS) across their ten-hospital system that also includes ambulatory clinics for well over two years. MedStar’s System-level PFACQS comprised of national patient and healthcare advocates has guided the process. Listen in as the experts on PFACQS share
MedStar Health has been implementing Patient & Family Advisory Councils for Quality & Safety (PFACQS) across their ten-hospital system that also includes ambulatory clinics for well over two years. MedStar’s System-level PFACQS comprised of national patient and healthcare advocates has guided the process. Listen in as the experts on PFACQS share
The Value of PFACQS: A MedStar Health Advisory Council Testimonial Marty Hatlie #2
MedStar Health has been implementing Patient & Family Advisory Councils for Quality & Safety (PFACQS) across their ten-hospital system that also includes ambulatory clinics for well over two years. MedStar’s System-level PFACQS comprised of national patient and healthcare advocates has guided the process. Listen in as the experts on PFACQS share
